Service Partnership Agreements

The following services below have been included in the UC Davis Common Good Assessment for all UC Davis units. As a general rule, all non-UC Davis groups will continue to pay the recharge rate for these services. CGA Service Partnership Agreements will be reviewed every 6 months. For questions or concerns, please email admin-reorg@ucdavis.edu.

VOICE AND DATA

VOICE SERVICES

Voice services encompass single and multi-line phones, voicemail, and features including conference calls, caller-ID, call waiting, hunt groups, call-forwarding, and others. Baseline voice services are included in the service fee. Other voice services are considered to be specialized services and will continue to be recharged on a monthly basis. One-time fees, such as fees for activating new services, will continue to be recharged in most cases. The following sections provide more details:

Voice Services Included – Baseline Services

  • Single line voice service – this is the typical voice service where a user has a single phone number assigned. Every voice user will be provided with a single phone number. This includes service for conference rooms, front desk phones, lab phones, and similar general-purpose, single-line services.
  • Multi-line voice service – with this service, multiple phone numbers appear on a phone such as with a receptionist, executive assistant, help desk, etc.
  • Basic voicemail service – all users will be provided with basic voicemail service at their request. This includes options to deliver voicemail messages via e-mail, create rules for call handling, and other features.
  • Automated Attendant services.
  • 3-way and 6-way conference calls.
  • No cost to client domestic and international calls.
  • Legacy Automated Call Distribution (ACD) services – due to limited resources (licenses), service will be provided based on business need.

Voice Services Excluded – Recharged Services

  • One-time charges for establishing new voice service.
  • Secondary phone numbers - Users who opt to have additional phone numbers assigned exclusively to them may be recharged for the additional phone numbers.
  • Voice-to-text transcription services for voicemail.
  • Reserved phone numbers.
  • Multi-line add-on modules.
  • 800 number services.
  • Residence Hall voice services billed to individual students.
  • Special equipment/ring down equipment – typically outdoor phones.
  • White Page listings with AT&T – pass-thru costs.
  • Readytalk accounts.
  • Authorization codes.
  • Meet-me conference calls.
  • Service moves and reconfigurations.
  • Voice equipment accessories, such as phone cords and splitters.
  • ISDN services.
  • Time and material services.

DATA NETWORK SERVICES

Data network services encompass wired and wireless data services. Baseline data network services are included in the service fee. Other data network services are considered to be specialized services and will continue to be recharged on a monthly basis. One-time fees, such as fees for activating new services, will continue to be recharged in most cases. The following sections provide more details:

Data Network Services Included – Baseline Services

  • 10/100/1000 mbps services. Data services will be standardized to support up to 1 Gbps speeds to the desktop, provided that network cabling supports this speed.
  • Campus DSL/ADSL services.
  • Monthly recurring fees for 10 Gbps service.
  • Multi-VLANs services.
  • Central SSL VPN services. SSL VPN resources are currently limited and may not be immediately available to all requestors.
  • Wireless network services are provided are no cost to the user. IET Communications Resources will continue to expand wireless coverage as resources allow.
  • Desktop Wireless AP services – users may request desktop wireless AP coverage. No monthly recurring fees will be charged, however one-time installation fees will be charged (see below).
  • VLAN changes.

Data Network Services Excluded – Recharged Services

  • Consultation and custom installation services.
  • Service activations, including NAM activations and Multi-VLAN activations (rates will be consolidated into one standard rate).
  • Service moves and reconfigurations.
  • Service installations including new NAM installations, fiber connections, and Desktop Wireless AP installations (at 50% of current charge; other 50% will be collected through the assessment).
  • Installation fees for 10 Gbps service.
  • Time and material services.

SERVICES NOT CHANGING

A number of services related to voice and data are not currently included in the new funding model. These services include:

  • Special circuits or point-to-point connections, regardless of the media, are not included in this funding model.
  • This rate change does not apply to extensions of the data network over AT&T circuits paid for by campus departments. Departments will continue to pay for their circuit extensions, no matter what media (copper or fiber).
  • Pager services are not included in this funding model.
  • Cable TV services are not included in this funding model.
  • 800 MHz Radio services are not included in this funding model.
  • All CR cellular monthly fees (3.25/device/mo) are not included in this model.
  • Calling card services (currently due to be phased out) are not part of the new funding model.

VOICE AND DATA SERVICES FOR CONTRACTS AND GRANTS

Where appropriate, units can choose to bill Contract and Grants for Voice and Data charges covered under the CGA.  Contract and Grants will be charged fully burdened Voice and Data rates.  When this happens, the Dean/VC/VP unit will receive an equivalent rebate on their CGA Voice and Data bill.

BACKGROUND CHECKS AND LIVE SCAN FEE
  • New employees need to arrive at the UCDPD with the Live Scan form pre-filled out by the department to expedite processing and reduce backlogs.
  • Appointments need to be scheduled with the Live Scan Staff. No walk-ins.
BUILDING ALARM MONITORING
  • Monthly fees and 2 false alarms per month are to be included in the CGA.  
  • All subsequent false alarms will be recharged to the unit based on approved rates.
CAMPUS SIGNS

Sign Program Services

  • Regular renewal and maintenance of building monument signs based on a 10 year renewal cycle.
  • Maintenance and upkeep of exterior regulatory signs.
  • Regular renewal and maintenance of campus directional/way-finding signage based on a 10 year renewal cycle
  • University sponsored annual event directional signs as identified in campus policy (examples include:  Decision Day, Commencement, etc.)
  • Interior signage is not included, but services would still be available through recharge.
  • Signs that are outside of their normal renewal cycle will be subject to recharge.
EMT SERVICES
Departments requesting Emergency Medical Technicians (EMTs) on-scene services for special events should follow the guidelines below:
  • Completed requests for services must be submitted at least three calendar weeks prior to the start of the event.
  • Requests must only be placed through the EMT Event Services form on our website: http://fire.ucdavis.edu/wyn/event-emt-services
  • The Fire Department reserves the right to determine the adequate staffing levels necessary to provide EMT services for your event.
  • Based on incident size and complexity the FD reserves the right to require the event pay for a standby transport ambulance from the local ambulance EOA service provider to avoid impacts to the greater county EMS transport system.
  • If requests become more than allocated through the CGA, campus safety professionals will need to determine risk associated with event. 
POLICE CASH ESCORT

The UC Davis Police Department provides armed officer escorts (per UCOP Policy) for all cash deposits made to the Cashier’s Office located in the main hospital pavilion. The locations we currently escort from are Financial Services (Broadway Bldg.), and Parking Services (FSSB). These escorts are usually daily, but do depend on our availability due to police calls for service.

  • Per existing guidelines, it is recommended that the service be used when moving any significant amounts of cash around campus (not checks).
  • Mandatory use of the service when moving more than $2,500 in dollars per UCOP policy Bus 49.